• Go to user.wcbroadband.in and sign in.

• Navigate to “My Profile.”

• Change your phone number or email address.

Go to www.speedtest.net or the Speedtest Mobile App, click “Go,” and check your internet speed.

• Turn off your router for at least 5 to 10 minutes every day.

• For better connectivity, keep your mobile device and laptop at a 5-meter distance from your router.

• Routers can hang after a while of operation. The easiest way to fix many connectivity problems is to restart your router.

• Check your usage and how many devices are connected to your router. Whenever possible, power off or disconnect devices that you aren’t using. This can free up more speed for the ones you are using.

• Slow internet can sometimes be due to a weak WiFi signal.

• Regularly update your browsers and clear your cache.

A Gigabit router is a router that offers a fast Gigabit port, which allows for high-speed data transfers up to 1000 megabits per second. Dual-band routers support both bands (2.4GHz and 5GHz) and provide faster speed and flexibility by having a separate SSID and password for each band. (Recommended for 25 Mbps and above plans or for FTTH).

• Determine your distance from your router; the greater the distance, the weaker the signal.
• Reposition your router to a more central location. Position your router correctly so that it is free of obstacles such as thick walls, furniture, and so on.

• Check whether your Wi-fi is online

• Reboot your Router and Fiber Device/ONT.

• Confirm if the Internet is working on other devices.
• Go to user.wcbroadband.in & log a complaint, after which our engineer will check and revert to you as soon as possible.

When a user connects to the Internet, the download speed is the rate at which data (websites, videos, music, etc.) is transferred from another source to the device. Upload speed is the rate at which data (photos, videos) is uploaded to the Internet. If a user is going to download or upload numerous large files (e.g., streaming videos, a digital photo album) with low network speed, it could take hours for the content to transfer. Network speeds also have the potential to impact the speed of delivery for emergency services

No, and no other provider can either. All providers go down or have maintenance required downtime. We do our best to keep you up and running at all times. We consistently strive to maintain ~ 99% uptime on our broadband plans. Complaints are usually resolved on the same day!

• Go to our URL Login page: user.wcbroadband.in or login through WCB app.

• Check your Internet usage for the current billing period.
• Look at past usage, including the 6-month trend, so you can adjust your Internet package to suit your needs

During the registration process, the property owner or their agent must grant permission for access to the property in order to coordinate the internet connection installation.