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Cancellation & Refund Policy

Issued by WCB Network Private Limited (WeConnect Broadband). For questions, email wcbroadband@yahoo.com. Download PDF version

WeConnect Broadband (operated by WCB Network Private Limited) believes in transparent and fair customer relations. This policy explains how cancellations and refunds work.

1. How to cancel

You can request cancellation through any of these channels:

2. Refund eligibility

  • Monthly plans: non-refundable once activated; cancellation simply stops auto-renewal.
  • Quarterly, 6+1, and 12+2 plans: refund of the unused portion is available on a pro-rata basis if requested within the first 7 days of the billing cycle. After 7 days, refunds are at our reasonable discretion based on usage.
  • Installation charges (where applicable) are non-refundable once installation is completed.

3. Equipment return & security deposit

If equipment was provided by us, it must be returned in good working condition within 7 working days of cancellation. Any refundable security deposit is returned within 15 working days of equipment recovery, after deducting damages (if any) at fair market value.

4. Refund mode & timeline

Refunds are issued to the original payment instrument or to a bank account you nominate. Processing typically takes 7-15 working days from approval, depending on the bank/payment gateway.

5. Service issues & goodwill credits

For prolonged outages clearly attributable to us, we may offer plan extensions or pro-rata credits without requiring formal cancellation. Raise a request via support or your customer portal.

6. Disputes

Any disputed refund can be escalated to our Nodal Officer per the Grievance Redressal process and onward to the Appellate Authority and TRAI as per regulations.