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user.wcbroadband.inGrievance redressal
Nodal Officer & Appellate Authority details (TRAI).
View details →Quick troubleshooting
Before raising a ticket, try these — fixes most issues in under a minute.
- Check the ONT/router lights. All lights should be steady. A blinking red LOS light usually means a fibre cut at your end — call us.
- Restart the router. Switch off, wait 30 seconds, switch on. Wait 2 minutes for full boot.
- Reconnect Wi-Fi. Forget the network on your phone/laptop and reconnect with your password.
- Try a wired connection. If wired works but Wi-Fi doesn’t, the issue is local Wi-Fi (not our line).
- Check your plan validity. Log in at user.wcbroadband.in — if expired, recharge to restore service.
- Still down? WhatsApp +91 91566 05544 with your registered phone number; we’ll call back within 2 hours.