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Grievance Redressal

As required by the Telecom Regulatory Authority of India (TRAI), here is how to escalate a complaint with WeConnect Broadband.

1

First-level support

Try our regular support channels first. We aim to resolve issues within 3 working days.

Note your complaint/docket number for future reference.

2

Escalation to Nodal Officer

If your complaint is not resolved within 3 working days, escalate it (with your docket number) to our Nodal Officer.

Name: Mrs. Shraddha Amin
Designation: Director, WCB Network Pvt Ltd
Working hours: 10:00 AM – 7:00 PM, all days
Address: A/04, Chandresh Bhakti CHS, Shankeshwar Nagar, Achole Road, Nalasopara East — 401209, Palghar, Maharashtra
3

Appellate Authority

If you are still not satisfied with the Nodal Officer's response within 30 working days, file an appeal with our Appellate Authority.

Name: Mrs. Shraddha Amin
Designation: Director (Appellate Authority), WCB Network Pvt Ltd
Working hours: 10:00 AM – 7:00 PM, all days
4

TRAI & consumer forums

If your grievance remains unresolved after the Appellate Authority's review, you may approach:

Resolution timelines (per TRAI)

  • Standard complaints: 3 working days
  • Nodal Officer escalation: additional 10 working days
  • Appellate Authority: within 30 working days of appeal

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